Device Lookup
Built for use by Service or Help Desk personnel, Device Lookup provides heightened visibility into physical and virtual user desktops to enable IT quickly diagnose problems, enhancing end user experience and productivity while reducing IT personnel involvement. Device Lookup empowers technicians to diagnose user service issues using powerful features to analyse between the problem system and all physical and virtual user systems or any subset to identify and learn where behaviour diverges from the normal ones.
Device Lookup reduces the amount of time each service technician spends per call, reduces the number of call escalations, and increases the call resolution ratio. Device Lookup continuously monitors literally hundreds of performance objects on every user system in the environment – tracking application behaviour, system performance, and changes to the user system configuration. Alerted as specified thresholds are exceeded, technicians can make the necessary adjustments to proactively correct the problem.
Key Features:
- Main Info Tab
- Displays last viewed devices
- Health Score
- Hardware components related issues
- Installed applications issues
- Windows Device Manager Errors
- Hardware Utilization Tab
- Utilization for CPU, Memory, Storage, GPU and temperature with graphs showing trends over time.
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