Device Manager

Device Manager

Devices represent the PC devices that are in your organization and typically used by employees. A device can be a tablet, notebook, desktop, workstation, or more.

Add Devices

Adding a device requires providing details to the portal about the device (serial number, model, etc.) and provisioning the device with configuration and a software agent.  

Manage Devices

Devices in your organization's portal can be accessed via Device Manager → Devices.
Each device in the table represents a device that was added into your portal, including devices that have not yet completed registration.  The Status for each device is helpful for identifying the expected functionality for the device. For the device status, refer to Track Device on LDI .

View Devices from Device Tray

From the Devices page, click on any device to open its corresponding Device Tray. The Device Tray contains following tabs:
  1. Device details
  2. Activity History
The following options are available for a user on the Device Tray:
  1. View device details
  2. View hardware and software details about this device
  3. Delete the device
  4. Raise a support ticket
  5. Crashes & Unsafe Shutdowns
  6. Installed Components & Versions
The following options are available on the device tray - Activity History tab:
  1. View the device Activity History
  2. Export device Activity History to CSV file
  3. Delete device
Installed Components and Versions (BIOS, Drivers, Firmware)
  1. Current BIOS Version
  2. List of device drivers loaded in last 7 days including current version
  3. Firmware
  4. Operating System

Delete or Remove a Device

A device should be unclaimed if you want to remove it from your portal, especially when
ownership of the device will be transferred outside of your company. 
  1. Select the devices in the devices list.
  2. Click Delete and confirm.
The device is no longer accessible in your portal.  We recommend you uninstall the LDI Agent from the device if you do not  want to use the device in the portal.

Rename a Device

  1. Select Device Manager → Devices.
  2. Search the device by name or by label.
  3. Select More → Export Device List. The Export Devices window appears.
  4. Click Yes.
  5. Open the downloaded CSV file and make the desired changes.
  6. Select More → Import Device Changes. The Import Device Changes window appears.
  7. Select the file to import and click Verify. The Import Devices Changes window appears.
  8. Click Yes. The Import Device Changes notification window appears stating that the details are sent to your email ID.
  9. Click Close.
Notes
Once you receive an email, confirm the change.

Device Labels

To group the devices based on department, location, or device type, you label them using the Label As feature.
  1. Select Device Manager → Devices.
  2. Select one or more devices and click Label As.
  3. Select a value from the Bulk Action drop-down list and click in the Labels field to select an existing label or create a new one.
  4. Click Apply. The label/labels are assigned to the device/devices.

Edit Labels

You can edit or delete a label using the Edit Labels feature.
  1. Select Device Manager → Devices.
  2. Select More → Edit Labels.
  3. To remove a label, select one or more labels and click Remove label.
Notes
From any of the pages that have the filtering widget, you can filter the devices based on label.

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