Onboard your Fleet

Onboard your Fleet

You can onboard fleet of devices to LDI platform through:
  1. Instructions and Agents (Preferred)
  2. Devices page (optional) 
  1. Click Help & Resources and then click Instructions & Agents. The Instructions & Agents page appears.
  2. Select Windows (Physical) to onboard a physical device. For further details, refer to Install a Physical Device.

Install a Physical Windows Device

  1. Follow the instructions in Download Provisioning Package.
  2. Click Confirm.
  3. In the Maximum Usage drop-down list, select the number of devices on which you can download the provisioning package.
  4. In the Installer Expiration drop-down list, select the days for which the provisioning pack installation is valid.
  5. Click Download Pack. The pack is downloaded on the device, which access the portal.
The package, organization-setup.zip which has the following components:
  1. install-LDI .bat - A script that has series of commands for installation for LDI software.
  2. A Windows-based troubleshooting file package, LenovoDeviceIntelligence-0.0.75.0. diagcab. To know more about how to install, run, and create the LenovoDeviceIntelligence.diagcab file, refer to Troubleshooting.
  3. README.txt file
  4. udc_setup.exe - UDC setup, UDC Service information, and task control settings
Warning
The setup is unique for the organization and must not be shared.

Execute the following steps on every device in the fleet

  1. Copy the following files to an empty folder in the device, e.g., C:\temp\LDI temp 
    1. udc_setup.exe
    2. README.txt
    3. install-LDI .bat
  2. Execute the batch file as an Administrator. 
    1. Open the command prompt as an Administrator 
    2. Execute cd C:\temp\LDI temp 
    3. .\install-LDI .bat
  3. Confirm whether device onboarding was successful or not by checking for an error in the registry.
UDC records the error in the Windows Registry at HKLM\SOFTWARE\LENOVO\UDC\CriticalTranscript when onboarding fails.

If there is an error during installation, check the following error code table to identify the error and rectify it by following the remedial tips:

 

UDC Significant Event Codes

Error Name

Remedial Tip

None

 

Ok

 

1016:12007

PortalUnreachable

 

Ensure you have a proper network connectivity and check the connection to the UDS portal.

1001:80

 

CertificateMismatch

 

Portal certificate is not valid. Check for https proxy (like Fiddler) that overrides server certificate. Otherwise, contact Lenovo, because server certificate could have been changed.

1001:85

 

TokenExpired

 

LDI portal token has expired, or the device registration limit set for this token is over. Request for a new provisioning package with a new token.

1001:86

 

TokenNotValidated

 

UDS does not accept provided token. Create another provision package or contact the administrator.

1016

 

RegisteredToAutomaticOrg

 

The device was registered to an automatic organization. Restart UDC Service and log in again. If it fails, contact the administrator.

DeviceAlreadyRegistered

 

This device was already registered in the portal. No other action may be needed, but we recommend you follow the uninstallation steps including deletion from the portal before attempting to reinstall and register the device to the portal. Refer to Uninstall UDC
.

1016

UnableToRetrieveClaimCode

 

The script /UDC was unable to retrieve the activation code required for registration of the device in the portal. Restart UDCService and try again. If it fails, contact the administrator.

To restart the UDC Service, follow these options:

·       Press Windows + R à Enter services.msc à Select UDC Client Service à
Restart

·      
Restart the device and log in to the LDI portal again.

1011

RegistrationTo Organization Failed

 

device_path in the C:\ProgramData\Lenovo\Udc\Shared\ConfigPolicy.json.signed is empty or this file is missing. Check for the UDC Error and UDC log files.

Note
: Check for the log files in C:\ProgramData\Lenovo\Udc\Log

·      
ConfigAgent log file informs you if the config policy has been updated from UDS

·      
DeployAgent log file informs you if the package has been installed successfully.

Navigate to C:\ProgramData\Lenovo\Udc\Download to see the Provisioning Package ID.

Onboard Fleet from Devices Page (Optional)

You can also onboard the fleet of devices in your organization to LDI platform from the Devices page.
In Device Manager → Devices page, click . The Instructions & Agents window appears. For more details, refer to Download Provisioning Package.


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